NYC Unveils First Internet-Ready Pay Phone
By Erin Joyce
New York City's first Internet-ready public phone is open for
service, offering Web access and e-mail for 25 cents a minute -- and
looking to tease cell phone users back to pay phones.
Located on the southwest corner of West 46th Street off Fifth
Avenue, the phone also features long distance service using
voice-over IP telephony.
At 25 cents a minute, or with a swipe of a credit card that
starts a meter running, the public can surf and check Web-based
e-mail, even snap a picture to send as an attachment.
Depending on how the 30-day trial run goes -- including whether
the rugged-looking phone can withstand vandalism -- its owner TCC
Teleplex would like to install 100 more around the city.
"If you think of the 30 million tourists who visit the city each
year, many of them are from outside the country and their cell
phones don't work here," said Dennis Novick, the president and chief
executive of TCC Teleplex, located in Manhattan.
People can use it to make reservations at Broadway shows, even
pay their parking tickets, he said (the Web sites NYC.gov and Broadway.com are prominent with
NetYou Corp., which powers the
service).
In addition to the 25 cent per-minute charge, the company is
looking at revenue possibilities with cable and media company
Viacom, which is the media representative for the sides of the phone
kiosk.
Beyond capturing the fancy of tourists, Novick wants to get the
attention of the estimated 97 percent of cell phone users without
Web access on their devices.
Like many pay phone companies created in the mid-1980s after the
break-up of AT&T, TCC Teleplex is now trying to cope with the
impact of cell phone usage on the 1,500 pay phones it operates
around the city.
The American Public Communications Council, for example,
estimates that pay phone usage has dropped by 30 percent within the
past three years.
As he watched passers-by insert pockets of quarters, swipe credit
cards, or just marvel at the yellow-lined screen behind a thick
plastic-like shield, Novick said, "people ask us how are we going to
make money with this. I see it as more than that right now. I really
believe it's a natural evolution of what a public phone should be."
The phone also features a red button that automatically dials 911
and sends a location signal that lets emergency workers know where
the call came from right away.
Novick said the company settled on West 46th Street because it
was the earliest dedicated DSL connection it could get from its
Internet provider, Verizon Communications.
Ben Lieman, who had swung by on his bike to check it out, said he
found it a great addition for the public but found the design
prohibitive for disabled access.
"Somebody in a wheelchair would have a hard time reaching it,"
said Lieman, who helps deploy assisted technologies for the
department of social services. "The screen could also be enlarged,
and the keypad -- the white letters on the black keys will be rubbed
off soon -- could have a better contrast such as yellow on black or
even red on black."
But overall, he said he was glad to see Internet access offered
in public.
Same with Nick Jarecki, who stopped in from his office around the
corner on Fifth Avenue to check out the service.
"I think it's a good step toward getting this stuff out into the
public in New York," said Jarecki. "The video camera is cool, too."
Jarecki said he was intrigued about trying the phone, given that
the company he helped found 18 months ago, PIX (for Public Internet
Exchange), has installed some 24 Internet-access kiosks in hotels
and cafes around the city, with more on the way.
With PIX offering similar services, including a planned rollout
of an order system for move ticket purchases (his brother founded
Moviefone before selling it to AOL), Jarecki was more intrigued
about teaming up with TCC Teleplex.
It could be just the kind of sentiment that TCC Teleplex's Novick
is looking for, along with preferences and usage patterns that show
up over the next 30 days.
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